1. Introduction

Lume.us (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our website, services, or applications (collectively, “Services“). By accessing or using the Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing/shipping address, payment information, and other identifiers you provide when using our Services.
• Non-Personal Information: Browser type, device information, IP address, usage data, cookies, and other analytics data automatically collected when you use the Services.
• User Content: Any content you upload, post, or share through the Services.

3. How We Use Information

We may use your information to:

• Provide, operate, and maintain the Services;
• Process transactions, orders, and payments;
• Respond to inquiries, requests, or support tickets;
• Improve and customize the Services;
• Send updates, promotions, and marketing communications (with your consent where required by law);
• Detect, prevent, and address technical issues or fraudulent activity;
• Comply with legal obligations.

4. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service providers who perform services on our behalf, such as payment processors, shipping providers, analytics, and marketing providers;
• Law enforcement, regulators, or legal authorities as required by law or to protect our rights;
• Business transfers, such as mergers, acquisitions, or asset sales.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings, but disabling cookies may limit certain features of the Services.

6. Your Rights

Depending on your location, you may have rights under applicable privacy laws, including:

• Accessing and obtaining a copy of your personal information;
• Correcting or updating inaccurate personal information;
• Requesting deletion of your personal information;
• Opting out of marketing communications;
• Restricting or objecting to certain processing activities.

To exercise these rights, contact us at [email protected].

7. Data Security

We implement reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Once the information is no longer required, we securely delete or anonymize it.

9. Third-Party Services

Our Services may contain links or integrations with third-party websites or services. We are not responsible for the privacy practices of third-party services, and we encourage you to review their privacy policies before providing any information.

10. Children’s Privacy

The Services are not intended for children under 13 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we discover we have inadvertently collected information from a child, we will take steps to delete it promptly.

11. International Users

If you access the Services from outside the United States, please note that your information may be transferred to, stored, and processed in the United States, where laws regarding processing of personal data may be different from those in your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.

13. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

14. Acceptance

By using our Services, you acknowledge that you have read this Privacy Policy and agree to its terms.

Last updated: November 15, 2025